Bookseller Information
Ordering Information
*Fountainhead Press has been acquired by Top Hat and is currently integrating operating processes,
but Bookstore ordering procedures remain the same until further notice.
To Place a Textbook Order
- Email: orders@tophat.com
- Phone: 888-488-1781
Orders should be placed as early as possible to ensure custom books are delivered in time for class start dates. Custom books are printed based on quantities ordered.
The following information is required to set up a purchasing account:
- Bookstore Name
- Parent Company (if applicable)
- Ship to Address
- Bill to Address
- Phone and Fax Numbers
- Store Email Address
- Third Party Shipping Information and Account Numbers
- Textbook Manager Name and Contact Information
Purchasing Terms
- Pre-payment is required for all first-time booksellers.
- All subsequent orders are accepted by Purchase Order.
- Payment terms are Net 30 Days.
- Fountainhead Press reserves the right to withdraw PO privileges in the event that payment terms are not met.
- Shortages that aren’t reflected on packing slips need to be reported to customer service within 10 business days of receipt.
- Orders should be placed as early as possible to ensure custom books are delivered in time for class start dates. Custom books are printed based on quantities ordered.
Handling Fees
- A handling fee is assessed on all book orders of two units and less.
Damaged or Defective Titles
- All books or multimedia damaged in transit by the carrier must be reported immediately. Email a photograph of the damaged textbooks and/or boxes to Customer Service as soon as the damaged items are received.
- Defective products must be reported within 6 weeks of shipment receipt.
- If products are damaged or lost as a result of a bookstore third-party shipping carrier, it is the responsibility of the account holder to file a claim with the shipping carrier.
- Fountainhead Press is not responsible for the reimbursement associated with books lost/damaged by the bookstore shipping carrier.
- In the event that books are lost or damaged by the bookstore shipping carrier, the bookstore will still be expected to pay in-full for the product produced and shipped by Fountainhead Press.
Shipping
- Fountainhead Press retains the right to select freight carriers and invoice the bookseller for shipping if their preferred carriers cause delays in shipping/delivery.
- In the event a third-party shipping account is used, Fountainhead Press will only declare a value on the shipment when a formal document has been provided instructing us to do so.
Returns Information
- Custom Products: 100% allowed of the invoice amount up to one year.
- National Products: 100% allowed of the invoice amount up to one year.
- Returns are sent at the sender’s expense.
- Returns made above the allowed amount will not be credited and will be returned at the bookseller’s expense.
- All returned books must be in excellent condition to be resold as new.
- All return requests must reference the invoice that the books are being returned against.
- Books received damaged or otherwise ineligible for credit may not be returned to you.
- All multimedia is eligible for returns if packaging is unopened.
- Any returns sent to the Fountainhead Press corporate address will be returned at the sender’s expense.
- Defective products must be reported within 6 weeks of shipment receipt.
Returns should be sent to:
AGS Fulfillment
Attn: Fountainhead Press Returns
4590 Graphics Drive
White Plains, MD 20695
Credit Memos
- All credits and refunds must be applied within one year of Credit Memo issue date. Unapplied Credit Memos will become void after one year. Requests for a refund check must be made in writing via email to Customer Service.
- If quantities of returned titles received do not match quantities stated on your Charge Back paperwork, you will receive a Charge Back Discrepancy Notice via email, fax, or mail. All disputes to the validity of the Discrepancy Notice must be made within 30 days of dated notice. All disputes made after 30 days have expired and will not be reviewed.
Refunds
When requesting a cash refund for current credit memos only do so when there are NO future plans to order again from Fountainhead Press. In order to fulfill such requests, we must close the bookstore account. If an order request is received once the account is closed, all steps will be necessary to reestablish the account, including pre-payment of the new order prior to processing.