- NEW to second edition: “Engaging Ethics,” where authors discuss moments related to ethics in context of chapter content
- NEW to second edition: end of chapter exercises that help foster student engagement with chapter content
- “Mediated Moments” illustrate key concepts from chapters through contemporary, relatable examples
- “Dialing Diversity” boxes touch on age, gender, race, sexual orientation, religion, and ethnicity
- Dialogic communication theme unifies hybrid communication course content to foster student engagement and concept
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